1. D
Rationale: Line authority can easily be shown on the organisation chart.
Pitfalls: You may have hesitated if you didn't know the difference between functional authority (where an expert department has authority over the activities of other departments in the areas of its expertise eg the HR department setting recruitment policy for the sales and production departments) and line authority (direct authority flowing down the chain of command). However,you only needed to know the meaning of line authority to see that the statement was untrue.Ways in: You may have paused to ask whether an organisation chart can improve internal communications, but it does in one key way: by highlighting the length and complexity of lines of communication between people who need to co-ordinate their work.
2.C
Rationale: This is the definition of span of control: all the others are distractors. Pitfalls: All the distractors are plausible: note the need to think them through carefully. Option A is close to the correct definition but if you think about it, the number of subordinate employees includes all those below the manager, whereas span of control is direct reports only.
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