国家
银行
中国工商银行中国农业银行中国银行中国建设银行 中国人民银行交通银行 中国邮政储蓄银行
商业
银行
招商银行民生银行平安银行兴业银行 中信银行华夏银行 浦发银行广发银行光大银行

您现在的位置:首页 > 银行考试 > 考试信息 > 招聘信息 >

2018渣打银行(中国)成都分行社会招聘公告进入阅读模式

2018渣打银行(中国)成都分行社会招聘公告 进入阅读模式 点我咨询

2018-04-08 12:10:16| 来源:渣打银行

五、客户服务主管

主要职责/挑战:

·按照服务规定的程序和标准处理以下事务并提供服务:

1.现金交易;

2.资金转移;

3.客户询问;

4.检查收集;

5.开户;

6.账户维护;

7.余额确认;

8.投诉处理;

9.评分板更新;

10.贷款申请;

11.贷款支出

12.贷款维护

13.内部和外部报告;

14.分支机构管理

15.其他分配的职责。

任职资格:

1、 拥有2-3年相关银行工作经验的大学毕业生;

2、扎实的银行产品和服务以及银行业务程序;

3、表现出主动和自信的团队球员;

4、渴望升级,提升个人知识和技能以满足工作要求的自我激励者;

5、良好的英语和普通话口语和书面表达能力。大学学位最好在商业/银行/会计或相关学科;

6、对银行法规有很好的理解

Key Responsibilities/Challenges:

· Handle the following transactions and provide service according to the laid down procedures and standard of service:

1. Cash transaction;

2. Fund transfer;

3. Client inquiry;

4. Cheque Collection;

5. Account opening;

6. Account maintenance;

7. Balance confirmation;

8. Complaint handling;

9. Rate board update;

10. Loan Application;

11. Loan Disbursement

12. Loan Maintenance

13. Internal and external reports;

14. Branch administration

15. Other assigned duties.

· Assist BOSM to ensure all Operational, Compliance, Control procedure and guideline are properly carried out and adhered to.

· Comply with internal policies and external regulations and ensure all internal and external report to be submitted on time.

· Accountable for implementing and complying with AML requirements when performing duties.

· Ensure timeliness of managing client's complaint and solve complaints at first time.

· Proactively anticipate clients needs and takes action

· Identify gaps which would put the Bank and its clients at risk and takes action

· Build up good relationship with all internal & external clients.

· Work independently, talking ownership of issues and escalates as required to the appropriate party

· Make effort to continue improving product knowledge and to acquire multi-products processing skill.

· Make effort to improve personal productivity and output level. To achieve established standard.

· Assist BOSM with the training and monitoring of team members' performance.

· Understand the risk associated with Products Processing and ensure that they are minimized.

· Understand the Bank's operation risk standard underlying operating process and follow them carefully.

· Maintain the Bank's reputation

Selection Criteria:

- A university graduate with 2-3 years of related banking experience

- Solid knowledge of bank products and service and banking procedures

- Team player who shows initiative and assertiveness

- Self-motivator who is keen to upgrade, improve personal knowledge and skills to meet job requirements

- Good command of both spoken and written English and Mandarin. A university degree preferably in Business/Banking/Accounting or related discipline

Good understanding of banking regulations

1 2 3 4 5 6

(责任编辑:中公教育)
THE END  

声明:本站点发布的来源标注为“中公教育”的文章,版权均属中公教育所有,未经允许不得转载。

返回顶部

免责声明:本站所提供试题均来源于网友提供或网络搜集,由本站编辑整理,仅供个人研究、交流学习使用,不涉及商业盈利目的。如涉及版权问题,请联系本站管理员予以更改或删除。

中公教育

回复“2022”领取备考大礼包

点我咨询

热门招聘关注查看备考干货关注查看实时互动关注查看

猜你喜欢换一换  

微信公众号
微博二维码
咨询电话

400 6300 999

在线客服 点击咨询

投诉建议:400 6300 999